One dedicated person handles your booking from start to finish. No chasing. No surprises.
One person handles your booking start to finish. You always know who to call.
"A homeowner in New Baden called us last week sounding apologetic about asking 'too many questions.' She'd booked a Porta Potty Rental six weeks earlier through a different company for a backyard graduation party, and she hadn't heard from anyone since the booking confirmation. The party was Saturday. It was now Wednesday..."
- Recent customer story
We told her she wasn't asking too many questions — she was asking the questions any reasonable customer would ask, and the company she'd booked with had failed to answer them by simply going quiet. We took her information, called her vendor on her behalf to confirm the booking was active, and offered to be her backup if anything went sideways. The unit showed up Saturday morning. She called us afterward to thank us and to ask if we'd handle her next event.
We're sharing the story because it captures the entire reason this company exists. Mobile Toilets For Hire wasn't built to be the cheapest option in New Baden. It was built so customers don't end up in the version of the story above. When you book a Porta Potty Rental with us, you get a single coordinator whose name and direct line you have from day one. She checks in the day before delivery. She checks in the morning of pickup. You don't wonder. You don't chase.
Selected for the way real customers actually use them.
With Weekly Service
The default choice for most homeowner and small commercial bookings.
With Sink
The upgrade most clients pick when guests will use it.
Documented for inspection if required.
One-Day Porta Potty Rental
Drop morning of, pickup evening. Flat rate.
Long-Term Rental
With built-in unit rotation every 60 days.
Premium Single Unit
Larger flushable with better finishes for backyard events.
The proof, not the pitch.
Every booking with us gets assigned to a single coordinator from quote through pickup. Her name is on your confirmation email. Her direct line is at the bottom of every message. She doesn't rotate, hand off, or escalate — she's your contact for the duration.
The day before delivery, you get a check-in email confirming driver name, ETA window, and the placement spot. The morning of pickup, you get another check-in confirming the truck's arrival time and any access requirements.
If something needs to change mid-rental, you call one number. The dispatcher who runs your route has worked the same New Baden territory for years. Every coordinator is also a former customer-service lead at a hospitality business — we hire for the warmth first.
Commitments, not aspirations.
If we miss a service day, the next visit is free and your coordinator personally calls to explain.
If delivery slips outside the confirmed window, your first day is on us.
No hidden surcharges. The quote you sign is the final invoice.
Your view of the timeline.
You call. Real person answers.
Coordinator asks where, when, type of project, and number of users.
Written quote in <30 minutes
Pre-delivery check-in
Driver name and window confirmed.
Photo confirmation on delivery
Scheduled service + final pickup confirmation
"Is the single coordinator thing real?"
Yes. One dedicated person for the entire duration of your booking.
"What if my coordinator is out?"
You’ll receive a backup who already knows your booking.
"Are you the cheapest?"
We’re competitive. But we staff real service instead of passing friction to you.
"My coordinator emailed me twice before delivery... It made what's usually a stressful detail feel handled."
— Saoirse McAllister
"Switched mid-rental... Lost zero project time."
— Dwayne Pickering, New Baden
"Quote was $189... Final invoice was $189. Genuine service."
— Anneliese Korhonen
Standard weekly rental runs $95 to $135. Flushable units with sinks run $165 to $215. We quote in writing and the quote stays the quote.
For orders placed before 11 AM and addresses in our service zone, often yes. We confirm during the call.
Within roughly 30 miles of our yard, yes. Outside that, we'll point you to a vendor we trust.
Delivery, weekly service, consumables, pickup, and your coordinator. Anything outside that is itemized on the quote.
Tell us where you are, when you need it, and what the project looks like. We'll send a written quote and assign your coordinator within the same business day.
Not quite ready? Send us your dates and we'll hold a quote in your name for two weeks.